Answers before you book
Useful information about repair requests, service coverage, symptoms and safety.
Which areas in Pretoria do you serve?
Our stated coverage includes Pretoria East, Pretoria Central, Pretoria North and West, and Centurion. The Areas We Serve page lists example suburbs; share your exact address when booking.
Do you repair household and commercial appliances?
Yes. The listed service categories include household fridge and washer repairs, commercial washing machines, commercial refrigeration and relevant industrial systems.
Can I book a repair on WhatsApp?
Yes. Use the WhatsApp button and include the appliance type, the symptom and your suburb so the enquiry contains useful details.
Do you charge a call-out fee?
We confirm any applicable inspection, travel or repair charges before your appointment. Ask about fees when discussing your booking.
Do you provide a guarantee?
Repair coverage depends on the work and the components involved. Ask us to explain the relevant terms before authorising repairs.
Can you diagnose an appliance without knowing the brand?
Usually we can begin with the symptoms, but the brand and model number help when identifying control systems and replacement parts.
What if my appliance is still under manufacturer warranty?
Check the warranty conditions before authorising an independent repair. Work by an unauthorised provider can affect some warranty coverage.
Do you work on gas appliances?
Gas geysers and gas stoves are included in the listed services. Gas-side work must be performed by appropriately qualified and registered practitioners.
Should I keep operating a noisy appliance?
Turn it off if there is a burning smell, severe vibration, water near electricity, suspected gas leakage or another safety warning.
How soon can someone visit?
Appointment availability depends on service type, location and workload. Contact us to confirm an available time rather than relying on an unverified same-day promise.
Why does a fridge need diagnostics before regassing?
Refrigerant is not normally consumed during operation. A suspected refrigerant loss should be investigated for leaks before charging.
What information helps with an industrial repair booking?
Send equipment type and rating-plate information where possible, fault/alarm history, operating schedule, site access requirements and the affected area.
Need help with a specific fault?
Tell us what the appliance is doing, not just what you suspect has failed.
Useful answers about diagnostics and appointments
Does a booking form submission confirm my appointment? No. It is a repair enquiry. We will discuss availability, site access and any applicable inspection or travel costs before an appointment is agreed.
What if the online form cannot email my request? Use the on-screen WhatsApp alternative or call 068 504 5214. A technical acknowledgement by the mail server is not proof of inbox delivery.
Do you have a branch in every suburb listed? No. Our listed business address is Laser Park, Roodepoort, 2040. The Pretoria and Centurion suburb pages describe service enquiry coverage; appointments must be confirmed individually.
Can I arrange repairs for a restaurant or facility? You can enquire about commercial refrigeration, commercial laundry, HVAC, industrial air-conditioning and extraction systems. Share the equipment type, downtime and site requirements so we can discuss the appropriate service.
Can I keep using an appliance with an intermittent fault? Do not continue using equipment that presents a gas, fire, electric shock or severe water-leak risk. Qualified inspection is needed for safety-related defects.
Will a technician automatically bring every replacement part? No. Parts requirements depend on the exact model and diagnosed fault. Providing model information early may help the repair discussion, but no specific part availability should be assumed.